The interesting thing about 109 reviews is how many are the same people, years apart. “Helped me a few years ago and help me again.” “Once again needed Steve for another problem.” Emergency franchises can win the first call. Steve keeps winning the fourth.
Reviewers who say they had called him before turn up again and again.
There is no brochure for this business, so here is what customers actually describe him doing.
An Eichler main drain cleared after another company came out and could not get past the roots.
Four days without a kitchen sink, sorted out after a home warranty contractor left the customer waiting.
More than one review describes Steve arriving after another company had already been out and given up.
The unglamorous calls people make twice a decade — and then make again to the same plumber.
Mid-century plumbing with mature trees over the line is its own trade. It is the job in Morris L.'s review.
Steve's Plumbing works out of Walnut Creek, Monday through Saturday. One hundred and nine people have reviewed it, and 101 of them gave five stars — but the number that matters is smaller than that: the count of reviewers who say they had called before.
Melanie W. wrote that he helped her a few years ago and then again on something different. Howard S. came back and added to his own review: “Once again needed Steve for another problem.” Cory P. called Steve again after a home warranty company left him four days without a kitchen sink. A plumber can buy the first call with advertising. The fourth one has to be earned.
Straight from the review page, unedited.
“Steve! What a lifesaver. Honest, reliable, great communication, very reasonable. My highest recommendation! Helped me a few years ago and help me again (different issue).”
“Steve is the best. Showed up quickly. Such a nice guy and fixed our problem efficiently and cleanly.”
“I'm fortunate enough to be serviced by Steve's Plumbing again when 1st American Home Warranty let us down. When I called Steve we were without a kitchen sink 4 days.”
Walnut Creek is the city on the listing and the city in the reviews.
Nearby in central Contra Costa? Call and ask — the answer is usually short.
Call Steve, or leave a number and a line about what is going wrong.